# Coval Partners with Cisco: Elevating Enterprise Voice AI from Ad-Hoc Testing to Systematic Reliability

Jun 15, 2025

Today, we're excited to announce that Coval has been officially designated as a Cisco® Solution Partner, marking a pivotal moment in enterprise conversational AI. This partnership combines Coval's purpose-built evaluation platform with Cisco's enterprise-grade AI solutions to solve a critical challenge: bringing systematic reliability to voice AI at scale.

Cisco recently announced the Webex AI Agent, which can answer inquiries and fulfil intents across a wide range of channels – all while delivering personalized, conversational experiences. This human-like interaction is powered by sophisticated automation and orchestration, enabling the design of connected journeys that enhance the user experience.

Ensuring battle-tested reliability and scalability is essential when adopting any new AI tool - and that’s exactly where Coval delivers.

## **90% of enterprise voice AI projects fail. Here's how to join the 10%.**

Fortune 100 banks. Global healthcare providers. Major retailers. They all discovered the same painful truth: **traditional testing tools weren't built for voice AI.**  
Today, Coval and Cisco are changing that game entirely.

## **The $100M Problem Nobody Talks About**

Your voice AI handles millions of customer calls. One bad deployment can cost:

- **$10M+** in lost revenue per day
- **30% drop** in customer satisfaction scores
- **6-month delays** in digital transformation

Yet most enterprises still test voice AI like it's 2010—manual scripts, text-based tools, and crossed fingers.

## **Meet Coval: Voice AI Testing That Scales**

As Cisco's newest Solution Partner, Coval brings three game-changers to enterprise voice AI:

**1. Test Like Your Customers Talk**

- Thousands of concurrent voice conversations
- Real accents, interruptions, and background noise
- Industry-specific personas (angry patient, confused customer, technical buyer)

**2. Clear, no nonsense vendor comparison**

- Side-by-side vendor evaluation using identical metrics
- Standardized performance benchmarks across providers

**3. Ship Fast Without Breaking Things**

- Up to 75% faster deployment and iterations of your agents
- Automated regression testing across multiple deployments at once
- CI/CD integration that actually works

## **The Cisco Advantage: Enterprise-Grade Everything**

This isn't just another partnership. It's enterprise infrastructure that delivers:

✓ **Security**: Cisco's enterprise-grade compliance (HIPAA, SOC2 [in progress], GDPR [in progress])
✓ **Scale**: Global infrastructure handling billions of calls
✓ **Support**: 24/7 enterprise SLAs you can count on

## **Real Results from Real Enterprises**

**Major Financial Services Company**

- Cut voice AI deployment from 12 weeks to 3 weeks
- Achieved 99.9% accuracy on payment processing flows
- Detected missed escalations to human agents before it hit customers as a compliance / legal risk

**Top Healthcare Provider**

- Ensures HIPAA compliance across 10,000+ daily calls
- Reduced patient wait times by 40%
- Caught critical workflow deviations before production

## **Your Voice AI Reliability Toolkit**

With Coval + Cisco, you get:

|     |     |
| --- | --- |
| **Pre-Launch** | **Production** |
| Regression test suites | Live call monitoring |
| Workflow verification | Real-time alerts |
| Load testing at scale | Performance trending |
| Compliance validation | Automatic issue detection |

## **Built for How Enterprises Actually Work**

**For Product Teams**: Define behaviors, track KPIs, compare vendors  
**For QA Engineers**: Automate testing, catch regressions, validate compliance  
**For DevOps**: CI/CD integration, infrastructure as code, API-first  
**For Contact Centers**: Monitor production, track metrics, ensure quality

## **About the Partnership**

**Coval** is the reliability infrastructure for AI agents—where QA, product, and engineering teams collaborate to test, evaluate, and monitor at scale.  
**Cisco** is the worldwide leader in IT and networking, bringing enterprise-grade security and infrastructure to conversational AI.  
Together, we're making voice AI testing as reliable as your network infrastructure.