Scale conversational AI agents with confidence
Simulate thousands of scenarios before deploying your agent.
How Coval can help
Catch issues before they spread. Simulate millions of scenarios before, during, and after deployment.
The Agent Black Box
Ship with Clarity with Coval
Coval brings a single lens on agent performance for the whole team.
Ship confidently
Ship faster with confidence by stress-testing agents across real-world scenarios before customers ever see them.
Optimize Customer Experience
Continuously improve customer interactions by identifying friction, validating agent behavior, to ensure conversations meet quality standards.
Manage Risk
Turn AI agents from a black box into a managed system, proving performance, catching issues early, and enabling controlled failstops.
See firsthand how Coval can help you scale your agents.
Simulate thousands of realistic conversations across edge cases and workflows.
Simulations
| Sim ID | Agent | Persona | Metrics |
|---|---|---|---|
| R7M2aQ9Kp | Voice Agent | Confused Customer | Latency, Turn Count |
| kP9B4MZ2A | Voice Agent | Standard Customer | Turn Count, Latency |
| Qm2P7A9K | Voice Agent | Impatient Customer | Latency, Audio Duration |
| hy7Nta3Vt | Voice Agent | Interruptive Customer | Latency, Credit Card Action |
| p2z9m4kQa | Voice Agent | Standard Customer | Credit Card Action |
| b4qm7zP2 | Voice Agent | Confused Customer | Intent Recognition, Turn Count |
| x4b8zplM3 | Voice Agent | Impatient Customer | Latency, Turn Count |
Test thousands of simulated conversation flows, and conduct load & permutation testing with voice realism.
A message from the agent indicating the text transcript of a call.
Latency
1.09s
Resolution Rate
94%
Missing Disclosure
4instances
Audio Duration
2:19
Validate results with built-in and custom metrics, tool call validations, and workflows.
Simulations
| Monitoring | Measurement |
|---|---|
| 603 | Monitoring |
| 224.9k | Latency |
| 1.09 seconds | Latency |
Bring test rigor to production calls by running metrics on live calls to catch drift fast.
Production Calls
| Created | Metrics |
|---|---|
| xM4B8ZpL3 | Latency |
| A7kP9mQ2R | Latency |
| Q2a7K9M4b | Audio Quality |
| B4Qm7ZP2A | Latency |
| P2Z9M4kQA | Knowledge Base Accuracy |
Achieve consistent test and production metrics with continuous live evals and early failure detection.
Coval Alert
4:46pm
Failed simulation alert
Run ID: UH8djbcGEmvZQMoKfipowe
Coval
Agent Anomalies
4:46pm
Get real-time Slack and email alerts for thresholds and anomalies.
Review only what matters with intelligent queues. Focus humans on failures and edge cases.
Calls to Review
| Metrics | AI Review | Human Review |
|---|---|---|
| Missing Disclosure | Yes | Yes |
| Resolution Rate | Yes | Yes |
| Interruptions per call | Yes | Yes |
| Intent Recognition | No | Yes |
| Empathetic Language | Yes | Yes |
Failure-driven queues and smart sampling help uncover root causes of issues quickly.
Did the agent successfully resolve the customer’s issue?
Yes
No
Human-in-the-loop feedback brings alignment between development and production to create a compounding reliability loop.
Enable your organization to scale autonomous agents
Engineers
Coval gives engineers clear visibility into agent behavior, making it easier to debug issues, validate changes, and prevent regressions.
Sales
Coval helps sales teams demonstrate real agent performance early, giving buyers confidence sooner and reducing friction late in the deal.
Quality Assurance
Coval replaces ad-hoc testing with structured, repeatable evaluations—so issues are caught early and fixed systematically, not reactively.
Product
Coval helps product teams understand real-world agent behavior, measure performance against clear metrics, and ship with confidence.
Forward Deployed Engineers
Coval helps forward deployed teams validate agent behavior against real use cases, enabling faster onboarding and smoother deployments.
Customer Service Ops
Coval enables operations teams to monitor and validate agent performance over time, keeping responses accurate, compliant, and on-brand.
Domains
Financial Services
Validate AI agents used for account management, payment and billing support, and loan applications so responses are accurate, and compliant.
Healthcare
Validate agents used for appointment scheduling, patient check-ins, and new member onboarding to ensure accuracy, consistency, and safe.
HR and Recruiting
Validate AI agents used for candidate screening calls so evaluations are accurate, unbiased, and reliable at scale.
Scale your agents with security at the core.
Coval is audited and certified by industry-leading third party standards.
AICPA
SOC2
HIPAA
Compliant
GDPR